Stonefirst works with a number of large retailers, hospitality businesses and maintenance companies to keep their EPOS hardware working for longer. From individual faulty units to ongoing repair requirements, we offer flexible triage and repair services tailored to your business, without the need for a maintenance contract.
Our experienced technicians assess faulty equipment, diagnose problems and identify the most cost-effective route to repair. Whether you manage your own hardware or maintain equipment on behalf of your customers, we can support you with a full triage and repair service.
We offer flexible options for replacement parts:
Repairs using parts supplied by Stonefirst
We supply the required spare parts from our stock or source them through our supplier network, with parts and labour included in your upfront quotation.
Repairs using parts recovered from your equipment
We can use serviceable parts recovered from your units that are beyond economic repair to restore other units. This option avoids replacement hardware costs entirely—you pay for the agreed triage and repair work, with no additional charge for parts.
We’ll agree the approach with you before proceeding, so you stay in control of costs.
Struggling to find a replacement part? We hold an extensive range of EPOS spares, including parts for older and discontinued equipment that may no longer be available from the manufacturer.
Our stock and sourcing network mean we can often find parts that others cannot—and may already have exactly what you need on the shelf.
Having a wide range of spare parts in stock helps us complete repairs promptly and reduce delays waiting for components. We work with you to understand your priorities and help return equipment to service as quickly as possible.
We provide an upfront quotation before undertaking repair work, so you know exactly what you’re agreeing to. Any triage charges are agreed in advance, and any additional work or parts require your approval before we proceed.
No unexpected bills and no ongoing contract commitment.
We’ll tell you honestly when a repair is no longer cost-effective. Where suitable, usable parts can be recovered to support repairs to your other equipment, helping you get more value from your existing hardware.
If you need a replacement, we can also offer options from our range of refurbished EPOS equipment.
Whether you need a one-off repair or regular support for a larger estate of equipment, we can build a service around your requirements.
Call 01246 856 231 or complete our online contact form to discuss your hardware, repair volumes and preferred approach.
